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At the end of the course, Learners will be able to Identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues. This course is also a pre-requisite module for entry into the Full Qualification Course Advanced Certificate in Workplace Safety and Health (Level B) under the Soft Skills Group.
$220
18 hours / 2 days
Classroom Training
English
1:25
Written Assessment, Case Study & Role Play
A Statement of Attainment awarded by Skills Future Singapore will be given.
Minimum Entry Requirements
The learners must declare their working experience and academic qualifications that validates their basic knowledge.
Knowledge and Skills
Attitude
Experience
All applications will be reviewed and vetted by the course administrator to ensure suitability and authenticity of the documents. If any learner is deemed not suitable, he/she will not be admitted to the course.
CERTIFIABLE COURSES | FUNDING SUPPORT |
SCs and PRs (Self-sponsored individuals must be at least 21 years old) | Up to 50% of course fees |
SCs aged ≥ 40 years old (SkillsFuture Mid Career Enhanced Subsidy) | Up to 70% of course fees |
SMEs (Enhanced Training Support for SMEs) | Up to 70% of course fees |
Please contact us at 62970118 for more information.
The target audience of this competency unit may include:
Learners will be able to understand and Identify: (Knowledge)
• Sources from which symptoms of potential problems may be identified.
• Possible sources of the problem.
• Ways to identify the impact of a problem on one’s job responsibilities and other parties involved.
• Procedure for evaluating selected ideas for problem-solving.
• Factors to consider in selecting suitable modes of communication.
• Methods to determine the strengths and limitations or constraints of each selected idea.
• Areas of impact from the implementation of an action plan.
• Types of corrective actions.
• Reflective mechanisms for the entire problem-solving process.
Learners will be able to demonstrate and carry out how to: (Abilities)
• Identify symptoms that could lead to potential problems at the workplace.
• Articulate problems in a clear and concise manner.
• Provide recommendations to resolve the issues at hand.
• Apply logical deduction to anticipate and detect problems at the workplace.
• Analyse relevant information surrounding the perceived problems.
• Identify the exact problem using the elimination process, objective reasoning, or process questioning.
• Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques.
• Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered from relevant sources.
Learners will be provided with a physical copy of the Learner’s Guide on the first day of class.
On completion of this unit, the learner will have the knowledge and skills to identify key issues in problem situation to clearly articulate the problems at hand and propose contingency plans to resolve issues.
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